Essential referenceRuns the accepted user-support families and agreed Microsoft 365 routines for a defined client group.
$39CAD / user / month
See what each rate runs before pricing a client group.
Essential and Plus are public reference rates for the recurring lane. Which procedures actually run - and at which rate - is decided by the written lane definition: client group, accepted work, coverage, tools, and technical conditions.
Essential and Plus reference plans
Plus referenceAdds endpoint cadence, baseline checks, and review procedures where they are expressly included in the lane.
$49CAD / user / month
| What the lane runs | Essential · $39 CAD | Plus · $49 CAD |
|---|---|---|
| User-support requests | Runs by default Accepted remote support categories and the written intake procedure. | Runs by default Accepted remote support categories and the written intake procedure. |
| Microsoft 365 routines | Runs by default Agreed user, group, license, and administration procedures. | Broader cadence Routine administration plus additional review procedures where agreed. |
| Endpoint routines | Confirm separately Depends on tooling and the activity the lane definition accepts. | Expected discussion Tool-driven routines where specifically included - see the mechanics. |
| Baseline and service review | Limited or separate | Expected discussion Review cadence and outputs still require definition. |
| Priority treatment | Not implied | Only where agreed No response time or SLA is advertised here. |
| Projects, on-site, after-hours | Exception class Classified out at intake; separately estimated. | Exception class Classified out at intake; separately estimated. |
| Client contract and retail price | You retain both. | You retain both. |
Essential reference
$39 CAD
- User support
- Runs by defaultAccepted remote support categories and the written intake procedure.
- Microsoft 365
- Runs by defaultAgreed user, group, license, and administration procedures.
- Endpoint routines
- Confirm separatelyDepends on tooling and accepted activity.
- Baseline and review
- Limited or separateCadence and outputs require definition.
- Priority treatment
- Not impliedNo response time or SLA is advertised here.
- Projects, on-site, after-hours
- Exception classClassified out at intake; separately estimated.
- Client and retail ownership
- YouYou retain the contract and retail price.
Plus reference
$49 CAD
- User support
- Runs by defaultAccepted remote support categories and the written intake procedure.
- Microsoft 365
- Broader cadenceRoutine administration plus additional review procedures where agreed.
- Endpoint routines
- Expected discussionTool-driven routines where specifically included.
- Baseline and review
- Expected discussionReview cadence and outputs still require definition.
- Priority treatment
- Only where agreedNo response time or SLA is advertised here.
- Projects, on-site, after-hours
- Exception classClassified out at intake; separately estimated.
- Client and retail ownership
- YouYou retain the contract and retail price.
Reference rate + accepted conditions + separate work.
Per-user recurring delivery starting point.
Client group, work categories, tools, access, coverage, and approvals written into the lane.
Projects, remediation, on-site needs, products, licenses, and third-party costs - the exception classes intake keeps out of the recurring rate.
The rate cannot be separated from the lane definition.
- Who and what enters service?User count, client organizations, tenants, endpoints, applications, and locations.
- Which procedures repeat?Support mix, Microsoft 365 administration, endpoint routines, and the exception patterns the review keeps finding.
- When and how must service operate?Coverage expectations, intake channels, client-facing identity, tools, and approvals.
- What requires separate treatment?Projects, inherited remediation, on-site needs, specialist systems, products, and third-party costs.
- What will you sell?Your retail price, packaging, margin, and client promise remain your commercial decisions.
Two client groups with the same user count may need different treatment.
Routine, documented environment
A known user population, ordinary Microsoft 365 requests, clear authorizers, and established tools may support a straightforward reference-rate discussion.
High-change, project-heavy environment
Frequent migrations, specialist applications, unclear access, on-site expectations, or remediation demand should be separated and assessed before a recurring rate is selected.
No margin or service-level result is promised.
The figures are reference inputs. Final pricing and commitments depend on the approved written agreement.
Use the decision composer to record the work lane, retained duties, and first constraint before a partner briefing.