Technical index
Answers that keep the boundary usable.
The FAQ resolves common operating questions without turning website copy into an unwritten service agreement.
Ownership and identity
Who stays in front of the client?
Your practice remains the commercial and strategic front door. The intended delivery model operates under the partner's agreed identity and channels.
Who owns the client contract?
Your practice owns its client relationship, commercial terms, and retail offer. The partner agreement separately defines the delivery relationship.
Who makes relationship-sensitive decisions?
The named partner owner. Material risk, unclear authority, and out-of-scope work should return with context rather than attract an invented commitment.
Service scope
Is every catalog activity included in every plan?
No. The selected reference band and written client boundary determine included work.
Are projects and migrations included?
Not automatically. Migrations, redesigns, remediation programs, and other projects may require separate scope.
Are on-site and after-hours services included?
Not by default. Location, coverage window, and after-hours expectations must be explicit.
Do you provide an always-on SOC?
No such claim is made. Plus uses security-baseline and review language, not an invented 24×7 security operations promise.
Commercial model
What do $39 and $49 mean?
They are CAD per-user, per-month reference delivery bands for Essential and Plus. Final scope, tools, taxes, and separately scoped work belong in the agreement.
Can our practice set its retail price?
Yes. Your practice controls its client-facing package and commercial terms.
Is partner margin guaranteed?
No. Margin depends on your retail model, client profile, scope, and commercial agreement.
Readiness and onboarding
What should we bring to a first briefing?
A high-level client profile, the work lane creating pressure, retained partner responsibilities, and important coverage or technology constraints.
Should we send credentials or client records?
No. Do not send passwords, keys, recovery codes, tenant credentials, regulated records, or detailed end-client data through the public form.
Does submitting the form reserve onboarding?
No. Submission does not promise fit, territory, coverage, service levels, or an onboarding date.
Still deciding? Bring the unresolved boundary.
A useful briefing can begin with an open scope question, provided the client profile and decision owner are clear.
Build a copyable partner brief